📜 Legal Agreement
Terms & Conditions
Please read these terms carefully before using our website or placing an order. By accessing Treasure Momentz, you agree to be bound by the following terms.
📅 Effective Date: 1st January 2025 | Last Updated: 10th March 2026
By accessing, browsing, or using the Treasure Momentz website (www.treasuremoments.com) or placing any order with us, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, along with our Privacy Policy, Return & Refund Policy, and Shipping Policy.
If you do not agree with any part of these terms, you must immediately discontinue your use of this website and our services. These terms constitute a binding legal agreement between you and Treasure Momentz.
📌
Your continued use of our website after any updates to these Terms constitutes your acceptance of the revised terms. We recommend revisiting this page periodically.
Treasure Momentz is a premium luxury gifting brand based in Jaipur, Rajasthan, India. We specialise in curated gift hampers, personalised gifts, corporate gifting solutions, and occasion-based gifting for individuals and businesses across India.
🏢
Business Type
Registered Indian Gifting Brand
📍
Headquarters
Jaipur, Rajasthan, India
🌐
Service Area
Pan-India (domestic only)
🎯
Speciality
Luxury, Personalised & Corporate Gifts
You are granted a limited, non-exclusive, non-transferable licence to access and use this website for personal, non-commercial purposes only, subject to these Terms.
✅
You must be at least 18 years of age to place an order or create an account on this website.
✅
You agree to provide accurate, complete, and current information when using our website or placing an order.
🚫
You must not use our website for any unlawful purpose, to transmit harmful content, or to attempt unauthorised access to our systems.
🚫
You must not reproduce, duplicate, copy, sell, resell, or exploit any portion of our website without express written permission.
🚫
You must not use any automated scraping tools, bots, or crawlers to extract data from our website without prior consent.
⚠️
We reserve the right to restrict or terminate access to any user who violates these terms without prior notice.
Creating an account with Treasure Momentz allows you to track orders, save addresses, and access your order history. You are responsible for maintaining the confidentiality of your account credentials.
🔑
You are solely responsible for all activities that occur under your account. Do not share your password with any third party.
📧
One email address may be used to register only one account. Creating duplicate accounts is not permitted.
🔔
You must notify us immediately at support@treasuremoments.com if you suspect any unauthorised use of your account.
🗑️
We reserve the right to suspend or terminate accounts found to be in violation of these Terms, without liability to you.
We take every care to display our products accurately. Please review the following conditions that govern product listings and personalised orders.
🖼️
Product images on our website are for illustrative purposes. Slight variations in colour or texture may occur due to screen settings, lighting, or natural material properties.
🎀
Personalised products — including engraved, printed, monogrammed, or custom-designed items — are made exclusively to your specifications. Once an order is confirmed and in production, modifications are not possible.
🚫
No return or exchange is permitted on personalised products, except in the case of a verified manufacturing defect. Please double-check all personalisation details before placing your order.
⚖️
You warrant that any content you submit for personalisation (names, photos, messages) does not infringe any copyright, privacy right, or applicable law. You bear full responsibility for the content provided.
📦
We reserve the right to refuse production of personalised content that is offensive, illegal, defamatory, or otherwise inappropriate, and to cancel and refund such orders.
⚠️
Always review your personalisation details carefully before confirming your order. Errors in names, dates, or messages provided by you cannot be corrected after production begins.
All prices on our website are listed in Indian Rupees (INR) and are inclusive of applicable GST, unless stated otherwise. Shipping charges, if any, are displayed separately at checkout.
🏷️
Currency
Indian Rupees (INR) — inclusive of GST
💳
Payment Methods
UPI, Credit/Debit Cards, Net Banking, Wallets, COD (select areas)
🔐
Payment Security
All payments processed via PCI-DSS compliant gateways (Razorpay / PayU)
📊
Price Changes
Prices may change without notice; your order price is locked at checkout
🧾
A GST invoice will be emailed to you after your order is confirmed. Please ensure your billing details are accurate at checkout.
⚠️
In the event of a pricing error on our website, we reserve the right to cancel the affected order and issue a full refund, even after confirmation.
💰
Cash on Delivery (COD) is available in select pincodes for standard products only. COD is not available for personalised or bulk corporate orders.
Placing an order on our website constitutes an offer to purchase, subject to our acceptance. Order acceptance occurs when we send you a confirmation email with your Order ID.
| Order Type |
Cancellation Window |
Cancellation Charge |
| Standard (Non-Personalised) |
Within 2 hours of placing |
None — full refund |
| Personalised / Custom |
Not cancellable after confirmation |
Production begins immediately |
| Bulk / Corporate (≥50 units) |
Within 24 hours of confirmation |
20% of order value if cancelled later |
| Same-Day Delivery (Jaipur) |
Before dispatch only |
None if cancelled before dispatch |
ℹ️
Cancellation refunds are processed within 5–7 business days to your original payment method. COD orders are refunded via bank transfer (NEFT).
We ship across India through a network of trusted logistics partners. Delivery timelines are estimates and not guaranteed. Please refer to our full Shipping Policy for complete details.
📦
Standard Delivery
4–7 business days (ready stock)
🎨
Custom Orders
6–12 business days
🏢
Corporate Bulk
10–21 business days
⚡
Same-Day (Jaipur)
Order before 11:00 AM
📍
You are responsible for providing a complete and accurate delivery address. We shall not be liable for non-delivery due to incorrect address information.
🌦️
Delays caused by natural disasters, strikes, lockdowns, or peak festive periods are beyond our control and do not constitute a breach of these Terms.
🔍
A tracking number will be provided once your order is dispatched. Tracking updates may take up to 24 hours to reflect on the courier's system.
Our returns and refund process is governed by our dedicated Return & Refund Policy. Key provisions are summarised below for your reference.
✅
Eligible Returns
Damaged, defective, or incorrect non-personalised products reported within 48 hours of delivery
🎨
Personalised — Non-Returnable
All personalised products are strictly non-returnable and non-refundable, except for manufacturing defects
💳
Refund Timeline
Approved refunds processed within 5–7 business days to the original payment method
⏱
48-Hour Window
Return requests must be raised within 48 hours of delivery — no exceptions beyond this window
🎨
Personalised products — including engraved, printed, monogrammed, or custom-designed items — are strictly non-returnable and non-refundable under any circumstances, except verified manufacturing defects.
All content on this website — including but not limited to text, images, graphics, logos, icons, product designs, videos, and software — is the exclusive intellectual property of Treasure Momentz and is protected under applicable Indian and international copyright, trademark, and IP laws.
🚫
You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on our website without our express written consent.
🚫
The Treasure Momentz name, logo, and brand identity are registered trademarks. Unauthorised use of our brand assets is strictly prohibited.
📷
By submitting photos, artwork, or content for personalised orders, you grant us a limited licence to use that content solely for production of your order.
⚖️
You warrant that any content you submit for personalisation does not infringe any third-party copyright, trademark, or privacy right. You indemnify us against any claims arising from your submitted content.
We expect all users of the Treasure Momentz platform to engage respectfully and lawfully. The following conduct is strictly prohibited:
🚫
Submitting fraudulent orders, providing false information, or impersonating another person or entity.
🚫
Uploading or submitting content that is illegal, obscene, defamatory, threatening, or harassing in any way.
🚫
Attempting to hack, disrupt, or gain unauthorised access to our website, servers, databases, or any connected systems.
🚫
Using our platform to spam, conduct phishing, or distribute malware, viruses, or any malicious code.
🚫
Placing bulk orders with intent to resell without a prior written agreement with Treasure Momentz.
⚖️
Violation of these conduct standards may result in immediate account termination, order cancellation, and/or legal action as appropriate under Indian law.
⚖️
Important Limitation of Liability
To the fullest extent permitted by law, Treasure Momentz shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or business opportunities — arising from your use of our website or services, even if advised of the possibility of such damages.
📦
Our maximum liability for any claim arising from an order shall not exceed the total amount paid by you for that specific order.
🌐
We are not liable for third-party services linked from our website, including payment gateways, logistics providers, or external platforms.
🌦️
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, or courier failures.
🖥️
We do not guarantee that our website will be error-free, uninterrupted, or virus-free. Use of our website is at your own risk.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, India.
🇮🇳
Governing Law
Laws of the Republic of India
🏛️
Jurisdiction
Courts of Jaipur, Rajasthan
📜
Applicable Acts
IT Act 2000, Consumer Protection Act 2019, Contract Act 1872
🤝
Dispute Resolution
Mutual negotiation first; litigation as last resort
🤝
We encourage all disputes to first be resolved through good-faith communication with our customer support team before pursuing formal legal action.
We reserve the right to update, modify, or replace these Terms & Conditions at any time. When changes are made, we will update the "Last Updated" date at the top of this page.
For material changes, we will notify registered users via email or a prominent banner on our website. We encourage you to review these Terms periodically to stay informed of any updates.
📅
Continued use of our website or services after any changes to these Terms constitutes your acceptance of the updated agreement. If you disagree with the changes, please discontinue use of our platform.
If you have any questions, concerns, or feedback about these Terms & Conditions, please do not hesitate to reach out to our team. We are committed to resolving your queries promptly and fairly.
📜
Treasure Momentz — Legal & Support Team
Jaipur, Rajasthan, India · Monday–Saturday, 10:00 AM – 7:00 PM IST
📌
When contacting us about a legal matter or specific order, please include your Order ID and registered email address for faster resolution.